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What should I do if I am experiencing connection issues?

If the EDMISS application can’t connect to EquatorIT, it’s usually due to a blockage of data somewhere along the route of your Internet connection.

If you have a firewall or other internet security software (including anti-virus software), this may be the cause of the blockage. Please ensure that you have added the EDMISS application to your security software’s “white” list. EDMISS must communicate over TCP port 22.

What sort of support is there for EDMISS users?

An Equator IT representative with expert skills of EDMISS will meet you at your college on the first morning after you have purchased EDMISS to review the ideal setup option for your college. This staff member will assist in setting up EDMISS and will provide training regarding a number of operational areas of EDMISS. We also offer a full online manual for EDMISS that can be accessed here.

In addition, further training can be arranged via the Internet for $200 AUD per hour or on site at $1500 AUD for a 7-hour day plus travel costs from Brisbane, Australia.

How do I install EDMISS?

If you host your EDMISS database with EquatorIT you can download the EDMISS application directly from our our website. The application will automatically check for updates every time you relaunch it, ensuring that your version is always up-to-date with any latest database changes.

To download the EDMISS application navigate to:{college-code}

NOTE: Be sure to replace {college-code} with the assigned shortened college code EquatorIT has provided. Please contact if you need to find out your college code.

NOTE: The application must be installed with Administrative privileges.

What programs might conflict with EDMISS?

EDMISS requires TCP access on Port 22. If you are running anti-virus or internet security software, this may block EDMISS from communicating on this port.

Here are some suggestions to work around this problem:

  • Give the EDMISS application permission to update. Adding the EDMISS application to your security program’s “safe” or “allowed” list will usually resolve any connectivity problems that you’re having. Consult your individual program’s software manual, FAQ, or help site for details on how to configure your safe list.
  • Close background programs before running the EDMISS client. Disabling your security software can instantly cure connectivity issues, but it can also leave you open to actual threats. If you opt to turn off your antivirus or firewall program, be sure to re-enable it when you’re done using the EDMISS application.

Below is a list of programs that may cause interference with EDMISS updates. Please note that this is not an exhaustive list.

  • Anti-Virus Programs
    • Avast!c
    • AVG Anti-virus
    • BitDefender
    • Kaspersky Anti-virus
    • McAfee Anti-virus
    • Nod32 Anti-virus
    • Norton/Symantec Anti-virus
    • Panda Anti-virus
    • Trend Micro
  • Anti-Spyware Programs
    • Ad Aware
    • Spybot Search & Destroy
    • Spycatcher Express
    • Webroot Spy Sweeper
  • Firewall/Security Programs
    • Comodo
    • McAfee Personal Firewall
    • Panda Internet Security
    • Zone Alarm
    • Online Armor
  • Add-ons/Extensions/Plug-ins
    • AdBlock Plus
    • No-Script

Can students see their absence details?

Yes they can, these details can be accessed from right within the student portal. Students are able to view all absences that have been recorded against them by clicking “Absences” under the “Classing” navigation item in the student portal. This feature can be switched off if necessary via the settings page in the Student Portal Administration site.