What should I do if I am experiencing connection issues?

If the EDMISS application can’t connect to EquatorIT, it’s usually due to a blockage of data somewhere along the route of your Internet connection.

If you have a firewall or other internet security software (including anti-virus software), this may be the cause of the blockage. Please ensure that you have added the EDMISS application to your security software’s “white” list. EDMISS must communicate over TCP port 22.